Log an Issue

While most Timesheet Xpress users never encounter any problems, sometimes we all need a little help to get things back on track or figure out what's going on!

Timesheet Xpress users with a valid Support and Upgrades Subscription can contact us to receive email support on any Timesheet Xpress technical issues you might encounter using the form below.  Check your Support and Upgrades Subscription status in the Help->About menu option within the software.  We aim to answer by next working day.

Please note that general IT or Windows support is not provided - refer to your IT Manager for this.  Dealing with support cases for customers without a Support Subscription, Free versions, problems due to User Error or Windows/IT issues is chargeable depending on complexity - contact us for assessment and Support Incident charging.

Do not use this page to request replacement Purchase Keys, please use the Replacement Purchase Key option instead.

Please ensure that you include a description of your problem – and how it could be reproduced.  Without this we will be unable to help, and it will take longer to solve your problem.  If necessary please email screenshots to us.

Your message should include:

  • Company Name
  • Product Purchase Number/Purchase Key
  • Timesheet Xpress Version and Build
  • Windows Version